In my personal capacity, I am in agreement with your view on how such bets should ideally be handled and indeed many operators choose to settle this way however based on the terms agreed to by the player with this particular operator, we cannot influence the way conduct their business on that level. When it comes to cases relating to unfair terms, the appropriate entity to deal with such matters is the Malta Competition and Consumer Affairs Authority (MCCAA). Sxxxxxx’s case and in this light I would like to clarify that the MGA Player Support Unit’s remit is purely mediatory, essentially the same kind of work you carry out. It’s a pleasure to make your acquaintance.
